MICAS is a cloud-based service application designed for service providers who manage customer multifunction printing devices. The MICAS service delivers real-time service notifications and remote diagnostics to help increase device uptime. Service providers can use the MICAS service to monitor and maintain both Sharp and OEM devices.
MICAS is a cloud-based service application that reports real-time device status and provides a library of support tools
CUSTOMER BENEFITS:
- Automatic collection of meter data
- Monthly meter reads are eliminated
- Optimized device uptime for customer convenience
- Real-time device status notifications to servicing provider
- More uptime as the the technician has the necessary parts for the job
IT Professionals:
- Simple .msi install file
- Cloud based; no versioning concerns
- Identify and register Sharp and non-Sharp devices
- Newly added devices are indicated after refresh
- Select devices to be monitored
- Online dashboard
SERVICE/DISPATCH:
- Advanced supply monitors and forecasting tools
- MICAS Viewer displays tutorials for alerts/error codes
- Generate maintenance reports and event logs
- Generate scheduled meter reports
- Generate toner reports
- Check toner levels
- Required parts are identified for service calls
- Review machine status on other devices when servicing a reported issue
- Access a remote MFP’s embedded web page via the MICAS cloud connection
- Helps with Call Avoidance
- Increased first-call resolution
MICAS is a cloud-based service application that reports real-time device status and provides a library of support tools
MICAS helps to increase call efficiency, reduce unnecessary service visits, and enhance the customer experience
