Flexible, effective call control from your PC
Tech-savvy professionals carry smartphones in their pockets, smartbooks in their briefcases, and expect seamless convergence of visual and verbal communications, telephony and PC and custom applications—“apps”—all on one device. Why not empower your office PC to be smart in the same way?
With Call Manager on your business communication system, your Windows laptop or desktop PC becomes a powerful tool for managing telephone calls, voice mail, Web, email and more all from a single screen, using your mouse, without ever picking up the telephone.
Program your own buttons for one-click convenience
You can define more than 500 custom buttons for fast, one-click access to the computer or telephony features you use most—without help from a system administrator. The main screen has nine buttons, the Personal Call Manager screen has 25, and you can define up to eight more banks of 64 buttons apiece. Any button can perform any of these types of actions:
- Activate a feature code such as Park, Page, Do Not Disturb, etc
- Speed dial a frequently called internal extension or external phone number.
- Initiate a System PBX Command such as Conference, Dial, HangUp Hold, etc.
- Trigger a user-defined action, such as, “Screen-Pop from popular CRM software such as Act, Goldmine, Lotus Organizer and Outlook or just play a .WAV file”
- View or manage the status of ACD calls and agents, log on or off an ACD queue, perform supervisor functions and more.
- Launch a Web page, such as an intranet page with HTML forms for order taking or technical support.
- Run a program, either a commercial application (such as Microsoft® Outlook® or Excel®) or any other executable file or command.
To define or change any button, simply right-click over the button and fill in the blanks in a pop-up dialog box. To simplify this process, you can import information from Outlook, copy a button definition to a new button, or drag-and-drop to swap buttons.
Easily manage and use your directory of contacts
Look up and dial Strata CIX extensions with the click of the mouse (the system-generated directory is always up-to-date). Sort by name or number. Drag and drop to organize contacts into logical groups. See the status of any user’s phone, and right-click to call, chat or broadcast an instant message.
Launch a Web page from within Call Manager
An integrated Web browser provides access to Internet or Intranet pages or local HTML files. For example, calls coming into the call center could automatically open a custom Web application with information about the caller, an agent script, online caller survey and HTML form to enter the caller’s responses.
View and work with a history of incoming and outgoing calls
Review an auto-generated log of calls dialed, received and missed on the local telephone extension. You can search for specific calls by date, telephone number, name or account code. Sort by column name or create a group. Double-click any entry to automatically dial the number. Print or export the history to a file for analysis or reference.
Collaborate with the immediacy of IM chat
Confer with colleagues using real-time, back-and-forth text chat. Interact with one user or broadcast a text message to an individual or group. Enrich the communication with whiteboarding. Reduce keystrokes by using canned messages for repetitive text, such as greetings and signature lines.
Schedule and auto-dial multiple outgoing calls
This feature is a boon for customer service agents, telemarketers and case management workers—anyone who manages a high volume of outgoing calls. Simply drag and drop contacts from Outlook or another contact management system; Call Manager automatically dials the calls at the designated time. You get a pop-up reminder of the call, and later a follow-up screen where you can record the outcome of the call and future action.
